Privacy Policy for Zephyr Eats

Zephyr Eats is committed to protecting the privacy of individuals who visit our site and those who use our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our online platform or utilise our premium catering and event management services. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us.

• Personal Identification Information: This includes your name, postal address, email address, phone number, and other similar contact data. This is typically collected when you request a quote, make a booking, or subscribe to our newsletter.
• Dietary Requirements and Event Details: For catering and event management, we collect information concerning dietary restrictions, allergies, event dates, venues, attendee numbers, and specific preferences to tailor our services.
• Payment Information: We do not directly collect or store payment card details. All payment transactions are processed through secure third-party payment gateways. We only receive confirmation of payment from these gateways.
• Usage Data: Information about how you access and use our site, including your IP address, browser type, operating system, referral sources, pages viewed, and the time and date of visits. We use Google Analytics and similar services for this purpose.
• Correspondence: Any information contained in communications between you and us, including emails, feedback forms, or support queries.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure a personalised experience:

• Service Delivery: To provide you with corporate catering, private event catering, wedding catering, bespoke menu creation, culinary consultation, event planning, venue coordination, and F&B staffing as requested.
• Communication: To respond to your inquiries, send administrative information, service-related announcements, and updates about your bookings or events.
• Personalisation: To tailor our services and communications to your preferences, such as offering relevant menu suggestions or event concepts.
• Marketing & Promotions: To send you marketing and promotional communications about new services, special offers, or events that may be of interest, where you have consented to receive such communications. You can opt-out at any time.
• Analytics & Improvement: To monitor and analyse trends, usage, and activities on our site; to improve our site's functionality, content, and user experience.
• Legal Obligations: To comply with legal obligations, enforce our terms and conditions, and protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.

3. Legal Basis for Processing Personal Data (GDPR)

We process your personal data based on the following legal grounds:

• Performance of a Contract: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing catering services).
• Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party, where these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, marketing activities).
• Consent: Where you have given explicit consent for us to process your personal data for a specific purpose (e.g., sending marketing newsletters). You have the right to withdraw your consent at any time.
• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, postal delivery, and marketing assistance. These service providers are obligated to protect your information.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Zephyr Eats, (iii) act in urgent circumstances to protect the personal safety of users of our services or the public, or (iv) protect against legal liability.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as we are required to do so by law. This means we will keep data for as long as our relationship with you exists and for a reasonable period thereafter to facilitate any follow-up services or to meet legal and regulatory requirements.

6. Your Data Protection Rights

Under GDPR and other applicable data protection laws, you have specific rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

• Session Cookies: Used to operate our site.
• Preference Cookies: Used to remember your preferences and various settings.
• Security Cookies: Used for security purposes.

8. Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information. These measures include administrative, technical, and physical safeguards designed to protect your personal data from unauthorised access, disclosure, use, and modification. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

9. Links to Other Websites

Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zephyr Eats

18 Cross Street, #09-02 Cross Street Exchange,

Singapore, Singapore, 048423

Singapore